Support
Help with SpaceAI: Photo Cleanup. SpaceAI reviews only the Photos library access you authorize and performs photo analysis on your device.
Last updated: August 9, 2026Contact
Email czteam1@gmail.com and include your iOS version, SpaceAI version, and a short description of the issue. Please do not attach private photos or videos.
Photo access
SpaceAI supports full and limited Photos access. You can change access at any time in iOS Settings under Privacy & Security → Photos → SpaceAI. With limited access, SpaceAI can review only the items you selected.
Scanning a large library
Large libraries can take time to index and group. Keep SpaceAI open while the on-device scan is active. Progress is shown separately for indexing, saving the local index, and private visual fingerprinting. Interrupted compatible fingerprint work resumes from saved checkpoints.
Video preview
SpaceAI can play video that is available locally on the iPhone. If iCloud Photos has removed the local original, the video may not play until it is downloaded through Apple Photos.
Deleting items
SpaceAI never deletes automatically. You select items, review them, and confirm through Apple's system Photos dialog. Deletion may sync to your other devices and Shared Photo Library participants. Deleted items normally remain recoverable in the Photos app's Recently Deleted album for the period Apple provides.
Subscriptions and restore
Open SpaceAI's subscription screen and use Restore Purchases to refresh an existing entitlement. Purchases and billing are handled by Apple. You can manage or cancel a subscription in your Apple Account subscription settings.
What SpaceAI cannot access
SpaceAI cannot inspect storage owned by other apps, clean iOS System Data, or guarantee immediate device-space recovery. iCloud optimization and the Recently Deleted album can affect the amount and timing of space recovered.